Wheelchairs, Mobility Scooters and Disability Living Aids - Designed for the Disabled and Elderly

PATTERSON MEDICAL LIMITED

WEBSITE PRIVACY POLICY

This policy sets out how Patterson Medical Limited uses and protects any personal information that you give us when you use this website.

If you have any questions about this policy or do not agree with it, please contact us at web.team@patterson-medical.com or on 08448 730 035 before submitting any personal information on this website.

We may change this policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. You should check this policy from time to time to ensure you are happy with any changes to it.

This policy was last updated on 5 February 2010.

What information do we collect?
What do we do with the information we collect?
Email marketing
Whom do we share this information with?
How to get copies of or amend the information we have collected
Security
Linking
Cookies
Log files

What information do we collect?

You can use many areas of this website without giving us any information. However, we will ask you to enter certain information about yourself if you wish to take advantage of some features: for example to register/create a customer account, purchase products or submit an enquiry to us via this website.

The information we may collect includes:

your name and address;
other contact and delivery information including telephone number and email address;
your registration/account details, including your chosen password/log-in;
information about what products you order;
information relating to your enquiries;
Financial information in relation to payments you choose to make via this website such as card holder name, card number, issue number, expiry date and security number.
If you un-register from this website we will delete all registration/account information we hold about you except order details.

What do we do with the information we collect?

We use this information for the following reasons:

to administer this website and your registration/account;
to fulfil your orders for products, process payments and arrange delivery;
to contact you in connection with orders and as part of our customer care procedures;
to respond to enquiries submitted by you and supply information you have requested;
our internal record keeping;
statistical analysis;
to improve this website and to provide you with a better service;
to send you news updates and other information about our products and promotions that we think will interest you, unless you have told us that you do not wish to receive them. The section on email marketing below explains when we may send you this information by email.

We will not use your personal information in any new ways without your consent or as permitted by the Data Protection Act 1998.

Email marketing

Unless you have asked us not to do so, we may send you information on our range of products by email if:

you are an existing customer;
you have previously asked us for information on our products; or
the reason you have given us personal information is to receive the email information from us.

Otherwise, when you provide us with personal information, we will ask for your consent to send you this kind of information by email and we will not do so without your consent.

Please contact us if you decide at any time that you no longer wish to receive marketing emails from us.

Whom do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to any third parties without your permission except in the following cases:

where we are required to do so by law;
to a purchaser or prospective purchaser of our business;
to our group companies, for instance as part of our group data storage arrangements;
to our provider of payment card services in order to process your payments via this website;
to our provider(s) of delivery services so that they can deliver the products you order;
to our provider(s) of IT / website services but only to the extent necessary for them to host, develop and support this website.

We will not transfer your personal information outside the European Economic Area except for the above purposes and in compliance with the Data Protection Act 1998.

Details of our service providers referred to above are available on request.

How to get copies of or amend the information we have collected

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at Nunn Brook Road, Huthwaite, Nottingham, NG17 2HU or dataprotection@patterson-medical.com. Registered in England: 4374752 VAT Registration Number: 870418425

If you think any information we have about you is incorrect or incomplete, please write or email us as soon as possible. We will correct or update any information as soon as possible.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on this website.

Linking

We may link from this website to other websites which are not within our control. We cannot be responsible for the protection and privacy of any information which you provide to websites that we do not control. You should exercise caution and look carefully at the privacy policy for the website in question.

Cookies

We employ the use of cookies on this website. Cookies are files that store information on your hard drive or browser so that this website can recognise that you have visited it before. They help us to Customize your shopping experience on this website.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. Please consult the HELP menu of your browser to learn how to disable or delete cookies. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of some features on this website.

For more information about cookies please visit www.allaboutcookies.org.

Log files

We may keep records of IP addresses to help us administer this website and for statistical analysis of trends and usage of this website. These logs are anonymous and are not linked to identifiable individuals