Returns Policy
Notice of Damage, Non-Delivery or Wrong Delivery
Notice of Damage, Non-Delivery or Wrong Delivery
Money Back Guarantee
If for any reason the product(s) received are damaged or faulty please contact Customer Services and we will arrange to either replace the goods or refund your payment in full.If the goods received are found to be unsuitable please contact Customer Services within 14 days of receipt and we will refund your payment in full less the Handling & Carriage charge, unsuitable goods must be returned undamaged and in their original packaging.
This does not affect your statutory rights.
- The Company gives no guarantee of the exact quantity of goods delivered and in the event that quantity of Goods delivered does not correspond with the quantity stated on the Order the Customer shall only be liable to pay for the quantity delivered.
- If, upon receipt, the goods appear damaged, incomplete or incorrect please indicate on the carriers documentation and notify our Customer Services Department of the situation no later than 3 days after delivery. If in doubt please sign the carriers documentation Unexamined. Should an expected consignment not arrive, please notify our Customer Services Department within 21 days from date of invoice, failing which the Company shall be under no liability for non-delivery. Made to Order and Non-stock products should be immediately inspected on arrival and any damage reported to customer services the same day.
- Any surplus goods delivered shall remain the property of the Company and the Customer shall take all reasonable precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
- Under no circumstances shall any goods be returned to the Company without its prior consent, otherwise liability is not accepted. The Company will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned.Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned goods that are fit for sale.
- The Company is under no obligation to accept goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge may apply, the customer will arrange carriage and pay all freight charges. The company will issue a Goods Returns number which must be clearly marked on the exterior of each package returned.
- Refused Deliveries - We reserve the right to make a carriage charge plus 15% handling charge on all consignments tendered for delivery, which are refused without justification.
- Only unused and complete goods may be returned, they must be undamaged current lines in their original packaging, displayed in our most recent catalogue and less than 12 months old. Goods not conforming to these criteria will not be accepted for credit. The company reserve the right to dispose of any non-saleable and uncreditable returned goods.
- Made to Order and Non-stock products signified by are non-returnable.